Your Data & Account Privacy FAQs
We store your username, email, phone number, linked payment methods (DANA, OVO, GoPay, QRIS), deposit and withdrawal history, game play logs, IP address, and device type. We use this data to verify your identity, process payouts, detect fraud, and comply with local regulations. You can view all stored data in your account's Data & Privacy section.
Account records and game history are kept for twelve months after your last deposit. Payment records for DANA, OVO, GoPay and QRIS transactions are stored separately for compliance purposes and retained according to local law. You can request deletion at any time, processed within thirty days.
Yes. Log into your account, go to Settings > Data & Privacy, and click 'Download My Data'. We'll prepare a file containing all your personal information, game history, and transactions. The file is emailed to your registered address within forty-eight hours.
We never sell your personal data. Game studios receive anonymized gameplay statistics to improve slot and live table features. Payment processors see only transaction amounts, not your identity. Where local law permits, we respond to verified legal requests after internal compliance review.
When you request deletion, we remove your personal data within thirty days. Game history may remain archived for compliance and fraud prevention, but your identity is permanently disassociated from it. You'll lose access to the lobby immediately, though re-registration is possible later.
Payment data is encrypted and stored in a separate, isolated database that game servers cannot access. We never log your full wallet number or card details. Withdrawals are verified by our compliance team and processed through encrypted channels. All transfers are logged for your records.
Yes. You can disable non-essential analytics cookies in your browser settings. Session cookies that keep you logged in are required for basic functionality, but you can clear them manually. Opting out does not affect your account access or ability to deposit and play.
